Refund policy

Refunds and returns

We hand-pick every order, so if something isn't right, we want to know.

Fresh produce and other perishable items
Fresh food can't be resold, so we can't take returns on perishable items once they've been delivered. If anything arrives damaged, spoiled or not as described, message us within 24 hours of delivery with a photo. We'll replace it or refund you, whichever you prefer.

Long-life packaged goods
For items such as seasonings, sauces and other dry goods, you can cancel within 14 days of delivery. Items must be unopened and in their original condition. Contact us and we'll arrange the return. We'll refund you within 14 days of receiving the goods back.

Wrong or missing items
Tell us within 24 hours of delivery and we'll put it right.

How refunds are paid
Refunds go back to your original payment method. Depending on your bank, they usually appear within 5 to 10 working days.

Contact us
WhatsApp 07857 541 583 or email info@shakafoods.co.uk.

This policy doesn't affect your legal rights as a consumer.